Refund & Return Policy
Saumarra Refund & Return Policy
Returns:
Saumarra does not accept returns for custom items. This includes special order items such as customer-designed custom doors, and catalog items.
Refunds:
Once a custom order goes into production, there are no refunds on deposits. If a custom order is cancelled by the customer prior to entering production, a partial refund of up to 50% of the initial deposit is possible, depending upon the cost of materials and labor costs incurred prior to that point.
Questions:
If you have any questions regarding our refund policy, please email us at info@saumarra.com.